This article was first published on LinkedIn on April 13, 2019 It is generally accepted that we, as individuals, don’t know everything and that we must depend on others to ensure that the world works the way intended. Human survival is reliant on the co-operation between our human family with its diverse set of opinions, […]
Conflict Resolution
Mediating workplace conflict
There is no doubt that workplace conflict has significant costs and consequences. These costs and consequences can be minimised somewhat through workplace mediation: a very practical and effective method to allow employees to air differences, resolve conflicts and re-build working relationships. Costs and consequences of workplace conflict can include quantifiable elements such as: wasted time; […]
Listening
Conflict often arises as a result of a misunderstanding caused by miscommunication. Ineffective listening may cause misinterpretation and result in breakdown in relationships, be they business or personal. The following song lyrics (writer unknown) describe the typical process of poor listening leading to misinterpretation and relationship breakdown. Your meanings You put your meanings in my […]